Replacement Policy

Last updated: 14 October 2026

We want you to be happy with your MoolMantra piece. All orders are Cash on Delivery, so you pay only when the parcel reaches you.

1. 7-day replacement

If your item arrives damaged, defective, or is not what you ordered, message us within 7 days of delivery and we will send you a replacement at no cost. Please include your order number and clear photos of the issue.

2. Change of mind

Each piece is checked and packed specifically for your order, so we cannot accept change-of-mind returns once it has shipped. Please review your order carefully before confirming.

3. How to request a replacement

• Message us on WhatsApp at +91 96437 32074 or email support@moolmantra.shop within 7 days of delivery.
• Include your order number and photos showing the problem.
• Our team will review and reply within 2–3 business days, then dispatch the replacement.

4. Cancellations

You can cancel any time before your order is dispatched — just message us on WhatsApp. As orders are Cash on Delivery, nothing is charged. Once an item has shipped it can no longer be cancelled; please use the 7-day replacement process if there is an issue.

5. Contact

Need help with a replacement? WhatsApp +91 96437 32074 or email support@moolmantra.shop.