Privacy Policy
Last updated: 4 July 2026
MoolMantra ("we", "us", "our") operates the website moolmantra.shop. This Privacy Policy explains what information we collect when you visit or place an order, how we use it, and the choices you have. By using our website you agree to this policy.
1. Information we collect
- Order details — your name, phone number, delivery address, and email (where provided), so we can fulfil and deliver your order.
- Kundli / astrology requests — birth date, time and place, if you request a free kundli or stone recommendation via WhatsApp.
- Usage data — pages viewed, products viewed, and basic device/browser information, collected automatically through cookies and similar technologies.
2. How we use your information
- To process, prepare (including energising rituals), and deliver your order.
- To provide customer support and respond to your queries, including on WhatsApp.
- To prevent fraud and keep our store secure.
- To measure and improve our website and advertising.
3. Cookies & advertising
We use cookies and measurement tools — including the Meta (Facebook) Pixel — to understand how visitors use our site and to measure the performance of our advertising on platforms such as Facebook and Instagram. These tools may record actions you take on our site (for example, viewing a product or completing a purchase) in an aggregated or pseudonymised form. You can manage cookies through your browser settings and control ad personalisation through your Facebook/Instagram ad preferences.
4. Kundli & birth details
Birth date, time, and place shared with us for a kundli or astrology consultation are used solely to prepare your reading or stone recommendation. We do not sell this information or use it for any other purpose.
5. Sharing your information
We share information only with the partners needed to complete your order — such as our courier and logistics partners — and only to the extent required. We do not sell your personal information to third parties.
6. Data retention & security
We keep your order information for as long as necessary to fulfil your order and meet legal or accounting requirements, and we take reasonable measures to protect it against unauthorised access.
7. Your rights
You may request access to, correction of, or deletion of your personal information by contacting us at support@moolmantra.shop@moolmantra.shop.
8. Children
Our store is not directed to individuals under 18, and we do not knowingly collect their information.
9. Changes
We may update this policy from time to time. The latest version will always be available on this page.
10. Contact
Questions about this policy? Email us at support@moolmantra.shop@moolmantra.shop.